COVID-19 Service Information

The COVID-19 global crisis is affecting us all. At Kefir Grains we pride ourselves on providing certainty for our customers, colleagues and the wider community. With the current uncertainty in Ireland, we wanted to take a moment to explain our situation and give some helpful advice for looking after your starter cultures during this time.

SERVICE STATUS:

As we currently stand (03/06/20) we are fully operational and will strive to continue the quality service we normally offer. If we do have to make any further changes, we’ll let you know as soon as possible.

SHIPPING COSTS:

Flat rate shipping: €3.50

Delivery 3-5 days (most packages arrive sooner rather than later)

How can I get free delivery?

Simply spend at least €20 in a single transaction and get free standard delivery (3-5 days) to your chosen address.

ORDER DISPATCH:

Like the majority of food businesses, we are experiencing high levels of panic buying. While we wholeheartedly appreciate the purchases, it has placed a great strain on our small team of packers who are now working day and night to get orders processed and shipped. We are doing everything we possibly can with this situation BUT please be patient and expect some delays!

The good news is Anpost, DPD and Nightline have stated they will remain open for now. However we are currently awaiting further updates.

We will update the service status as things continue to evolve and change.

FOOD SAFETY:

All of our staff are trained in food safety management and we are adopting even more stringent hygiene and cleaning routines to further aid in stopping the spread of COVID-19.

Current evidence shows that the virus does not last for long on surfaces and any virus found on the packaging or food would be dead on arrival after shipping. COVID-19 requires a human host for survival. Food and food packaging is not high risk.

Finally, a big thank you from our team…

I would personally like to thank everyone for the support of the business over the last few years and we just wanted to let you know that in these rather strange and unsettling times we’re thinking of you and wish you and your families all the very best.

Stay safe!!!!

Adrian O’ Donnell
Live Ferments / Kefir Grains MD