We aim to dispatch all orders within 24 hours. To ensure you receive the most active, resilient cultures, we occasionally timing our dispatches to avoid weekend transit delays.

• Premium Packaging: All cultures are sealed in food-grade Mylar and shipped in heavy-duty, letterbox-friendly boxes.
• Proven Resilience: Our cultures are laboratory-verified to remain stable and viable for up to 15 days in transit.
• Provider: We ship via An Post Express (Tracked).

Ireland & NI Tracked Express:

2–4 Business Days:  €6.00

Europe Tracked Express

3–5 Business Days:  €7.00

Our Fermentation Promise

We stand behind the vitality of our cultures. As fermentation is a biological partnership, our success guarantee applies when:

1. Instructions are followed: The provided activation guide was followed precisely.

2. Timely Feedback: You contact our support team within 7 days of delivery if you observe no activity.

3. Expert Troubleshooting: You attempt one “rescue batch” as advised by our team (usually a simple adjustment of milk or temperature). This promise covers one replacement culture. Shipping fees for replacements apply.

Returns & Refunds

• Live Cultures: Due to their perishable nature, returns are only accepted if unopened and dispatched back to us within 48 hours of receipt.

• Non-Perishables: Equipment (strainers, bottles, etc.) may be returned within 28 days for a full refund.

• Process: Once inspected and approved, refunds are issued to your original payment method. Shipping costs are non-refundable.