SHIPPING & RETURNS
We aim to dispatch all orders within 24 hours of ordering. The vast majority of orders are shipped the same day if placed before 2pm. However,this varies from time to time.
All cultures are placed in food grade mylar packaging and shipped in heavy duty cardboard boxes. Most packages will fit through your letterbox.
Our cultures have been proven to remain stable even after 15 days in transit so please try not to worry if your package is delayed. We are Ireland’s biggest supplier of live cultures and have spent years investing in and testing the safest and best delivery methods.
Standard Shipping Costs
We currently offer standard shipping (no tracking) on all starter cultures for just €3.50 via Anpost (3-5 business days approx).
Milk Kefir Grains
Water Kefir Grains
Please note that this shipping method is NOT tracked and delivery times are an estimate only. However most packages do arrive sooner rather than later.
*Please note: Tracked shipping via Anpost (2-3 business days) is now available when you purchase a starter kit.
All shipping times below are estimates. We want you to have your products asap, and will be constantly monitoring our shipping providers for that to happen.
IRELAND NON TRACKED: 3-5 business days.
IRELAND TRACKED (kits): 2-3 business days approx with the majority of packages arriving in just 1-2 days.
*Please note that during busy periods like Christmas the above estimates could change.
All shipping costs are non refundable.
Due to the nature of of our products being living cultures, we will only accept returns as long as they are within the Best Before date printed on the back of the packaging. We are unable to offer refunds on anything returned to us where the Best Before date has expired. For all other products such as strainers, bottles etc.. (non-perishable items), you can return them within 28 days for a full refund. Postage costs must be paid by the customer.
Once we receive your cultures, we will inspect them and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
and don’t forget, we do not just send you the cultures and leave you to get on with it, we are here to help you begin your brewing journey.