SHIPPING & RETURNS

Shipping

We aim to dispatch all orders within 24 hours of ordering. The vast majority of orders are shipped the same day if placed before 2pm. All cultures are placed in food grade mylar packaging and shipped in heavy duty cardboard boxes. Most packages will fit through your letterbox.

Our cultures have been proven to remain stable even after 15 days in transit so please try not to worry if your package is delayed. We are Ireland’s biggest supplier of live cultures and have spent years investing in and testing the safest and best delivery methods. 

Shipping within Ireland is Free and European shipping prices can be calculated on the product page. All shipping costs are non ­refundable.

Returns

You have 10 days to return your cultures from the date you received them.

To be eligible for a return, your cultures must be unused and in the same condition that you received them.

Your cultures must be in the original packaging.

Your cultures must have the receipt or proof of purchase.

Refunds

Once we receive your cultures, we will inspect them and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

and don’t forget, we do not just send you the cultures and leave you to get on with it, we are here to help you begin your brewing journey.

Our products are living cultures and for best results they should ideally be used within 48hrs of receiving them. The faster the cultures are used the higher the success rate. All live cultures require settling as they adjust to their new environment (they are very temperature sensitive). It is normal for cultures to take 3-5 brews to fully settle into their new environment. Please see instructions for more details.