SHIPPING & RETURNS

Shipping

We aim to dispatch all orders within 24 hours of ordering. The vast majority of orders are shipped the same day if placed before 2pm. All cultures are placed in food grade mylar packaging and shipped in heavy duty cardboard boxes. Most packages will fit through your letterbox.

Our cultures have been proven to remain stable even after 15 days in transit so please try not to worry if your package is delayed. We are Ireland’s biggest supplier of live cultures and have spent years investing in and testing the safest and best delivery methods. 

Shipping Costs:

Shipping to Ireland and Northern Ireland is Free via a non tracked service. Shipping costs for our tracked service is a flat rate of €5.50. All other destinations are automatically calculated at the checkout when ordering. Costs depend on where you are located and weight of total package being sent.

Shipping Method:

The shipping methods available are: (1) Free Non Tracked service via Anpost. (2) Flat Rate €5.50 via Courier, tracked. Depending on your location you will have the option to choose your prefered method. If you only have one option then your parcel will be sent with Tracked.

Shipping times:

All shipping times below are estimates. We want you to have your products asap, and will be constantly monitoring our shipping providers for that to happen.

IRELAND NON TRACKED: 3 – 5 business days

IRELAND TRACKED: 2 – 3 business days

UK: 5 – 6 business days

Europe: 4 – 8 business days

Rest of the world: anything from to 7 – 20 days (depending on destination)

*Please note that during busy periods like Christmas the above estimates could change.

All shipping costs are non ­refundable.

Returns

You have 10 days to return your cultures from the date you received them.

To be eligible for a return, your cultures must be unused and in the same condition that you received them.

Your cultures must be in the original packaging.

Your cultures must have the receipt or proof of purchase.

Refunds

Once we receive your cultures, we will inspect them and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

and don’t forget, we do not just send you the cultures and leave you to get on with it, we are here to help you begin your brewing journey.

Our products are living cultures and for best results they should ideally be used within 48hrs of receiving them. The faster the cultures are used the higher the success rate. All live cultures require settling as they adjust to their new environment (they are very temperature sensitive). It is normal for cultures to take 3-5 brews to fully settle into their new environment. Please see instructions for more details.