SHIPPING & RETURNS
***PLEASE NOTE: BOTH ANPOST AND THE COURIERS ARE HANDLING A HIGHER THAN USUAL LEVEL OF PARCELS AT THE MOMENT DUE TO COVID-19 AND THERE ARE SOME DELAYS WITH DELIVERIES.
THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AT THIS TIME. STAY SAFE!
We aim to dispatch all orders within 24 hours of ordering. The vast majority of orders are shipped the same day if placed before 2pm. However, orders with courier shipping will always get dispatched first.
All cultures are placed in food grade mylar packaging and shipped in heavy duty cardboard boxes. Most packages will fit through your letterbox.
Our cultures have been proven to remain stable even after 15 days in transit so please try not to worry if your package is delayed. We are Ireland’s biggest supplier of live cultures and have spent years investing in and testing the safest and best delivery methods.
We currently offer standard shipping on all starter cultures for just €2.50 via Anpost (4-5 business days approx).
Milk Kefir Grains
Water Kefir Grains
This shipping method is not recommended as delivery times have proven to be inconsistent with some packages arriving quickly and others arriving late, anywhere from 4-10 days.
We have now added an option to send our starter cultures via Fastway Couriers €4.95 (1-2 business days – Tracked) which we believe is the best option as quick delivery is guaranteed. Courier delivery requires a signature otherwise the package will be returned to your local depot. If you miss a delivery you can at this point contact the courier direct by calling your local Fastway depot to arrange for the package to be delivered at another time or to arrange collection. In the event that delivery is unable to be made due to no one being able to sign for the delivery, we are unable to offer a refund on the courier fee. It remains the responsibility of the customer to ensure that someone is able to sign for the delivery.
Shipping (Ireland Only) On All Other Products:
Shipping on larger products (items which are not letterbox size), are a Flat rate of €4.95 shipped via Fastway Couriers (1-2 business days – Tracked).
These items include:
All Starter Kits (kefir, kombucha, sourdough)
Supplies such as bottles, jars, strainers etc..
Ingredients such as Tea, sugar etc..
again, courier delivery requires a signature and it is the responsibility of the customer to ensure that someone is able to sign for delivery.
*Please note: Free shipping (1-2 business days – Tracked) is only available when you spend €45 or more in a single transaction.
All shipping times below are estimates. We want you to have your products asap, and will be constantly monitoring our shipping providers for that to happen.
IRELAND NON TRACKED: 4-5 business days
IRELAND COURIER TRACKED: 1-2 business days
*Please note that during busy periods like Christmas the above estimates could change.
All shipping costs are non refundable.
Due to the nature of of our products being living cultures, we will only accept returns as long as they are within the Best Before date printed on the back of the packaging. We are unable to offer refunds on anything returned to us where the Best Before date has expired. For all other products such as strainers, bottles etc.. (non-perishable items), you can return them within 28 days for a full refund. Postage costs must be paid by the customer.
Once we receive your cultures, we will inspect them and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
and don’t forget, we do not just send you the cultures and leave you to get on with it, we are here to help you begin your brewing journey.